Terms of Use

Provider and operator of the platform is Strattons Oakmont LLC, 1501 South Greeley Highway, Suite C, 82007 Cheyenne, Wyoming, USA (Filing ID 2026-001871090), oakmont-strattons@proton.me. The central contact for customers in the EU and Switzerland (representative under Art. 27 GDPR / Art. 14 revDPA) is Grenzenlos Limited, 77 Camden Street Lower, Dublin 2, Ireland, mail@grenzenlos.ie.

B2B clarification: This offer is directed exclusively at entrepreneurs (practices, clinics, companies), not at consumers.

Scope of services, remuneration, term, termination, support level and data processing conditions follow from the individual customer contract and the Data Processing Agreement. In case of conflict, the order of precedence is: (1) individual customer contract, (2) offer/order confirmation, (3) DPA, (4) these Terms of Use.

Representations on the public pages are non-binding invitations to submit an offer. A contract is formed by acceptance of an offer or activation of a tenant in text form. Test, demo and sandbox access is provided free of charge for a limited time; it serves evaluation purposes, contains no availability commitment and may be terminated at any time. Productive real data — in particular real health data — must not be processed there.

The platform is a tool for everyday practice work: patient/client management, scheduling, documentation, billing and assistance features for the veterinary, dental and private human medicine segments. PraxisOS is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR): the AI features produce no diagnoses or treatment recommendations, only documentation and administrative drafts. Medical decisions are made exclusively by practice staff.

The provider owes the provision of the agreed platform functions, not a particular economic or professional outcome. Features marked as beta or preview are provided without warranty.

The customer is obliged to report malfunctions, anomalies and security observations without undue delay via the bug reporter integrated into the application ("Feedback & Bugs") — including the affected module, time, expected and actual behaviour and, where possible, reproduction steps. Feature requests are submitted the same way; they are evaluated and prioritised, but there is no entitlement to implementation.

Use occurs via person-bound accounts; sharing credentials is not permitted. Access credentials must be kept confidential. Multi-factor authentication via passkey (WebAuthn) is available; its use is strongly recommended and can be made mandatory by the practice administrator. Actions performed via an account are attributable to the account holder to the extent they are responsible; suspected compromise must be reported immediately.

Prohibited in particular:

• uploading or processing unlawful content;
• unauthorised access to the platform or third-party accounts, and circumvention of security mechanisms;
• reverse engineering, to the extent permitted by law;
• actions that impair availability or stability (load testing, denial of service, automated abuse);
• transferring, renting or reselling access without agreement.

Reasonable technical limits (fair use) apply to API calls, e-mail sending, storage and AI quotas. The public booking flow and sign-in are rate-limited against abuse.

The practice is solely responsible for the legally compliant use of the platform in its use case. It is the data protection controller for the data in its tenant and the operator of the AI features within the meaning of the AI Act. This includes in particular:

• GDPR/revDPA: legal bases, information duties, records of processing, data subject rights, deletion concept, DPIA where required;
• Regulation (EU) 2024/1689 (AI Act): operator duties, transparency under Art. 50, human oversight;
• professional law and professional rules (e.g. licensing regulations, veterinary and dental chambers), retention periods for patient records;
• segment-specific duties: controlled substances (BtM record-keeping) and TÄHAV (withdrawal periods, medication documentation) in veterinary medicine; GOZ/GOÄ/GOT-compliant billing in its own responsibility (the bundled fee catalogues are non-official excerpts);
• data processing agreements with services connected by the practice itself (SMTP provider, AI provider, Google account).

The platform provides supporting functions (append-only audit trail, field-level encryption of sensitive data, consent documentation for the scribe, role and permission management, withdrawal-period checks). These do not replace independent legal review or legal advice.

Personal data in a practice tenant is processed by the provider exclusively on behalf of and under the instructions of the practice on the basis of the Data Processing Agreement. The practice remains the controller and retains all rights to its data. Sub-processors are disclosed in the Privacy Policy. Security incidents relating to customer data are reported by the provider without undue delay upon becoming aware.

Pursuant to Art. 50 of Regulation (EU) 2024/1689, we point out that you interact with an AI system at labelled points. Outputs are suggestions and may be incomplete or erroneous; they must be reviewed before use (human oversight). The practice does not use the features for practices prohibited under Art. 5 AI Act. Inputs are not used to train foundation models. The choice of AI provider (including the EU endpoint) rests with the practice.

The platform may integrate third-party services (e.g. e-mail sending via an SMTP account or a Google account of the practice). The terms and privacy notices of the respective provider apply additionally.

Google API data (Limited Use). The use of information received via Google APIs is governed by the Google API Services User Data Policy, including the Limited Use requirements contained therein.

The provider endeavours to ensure high availability. Maintenance and further development may cause temporary restrictions and will be announced where possible; urgent security measures may be taken without notice. Support is provided via the bug reporter (Section 5) and the agreed channels during normal business hours. A service level (SLA) is only agreed where it is an express part of the contract.

The provider is liable without limitation for intent and gross negligence and for injury to life, body or health. In the event of slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for the contract. Liability for lost profit, indirect and consequential damage is excluded to the extent permitted by law; the same applies to damage from unlawful use by the practice or from data loss where the practice has failed to make reasonable backups. Mandatory statutory liability provisions remain unaffected.

Term and notice periods follow the customer contract. After the end of the contract, the provider makes customer data available for export for 30 days and deletes it thereafter, unless a statutory retention obligation prevents this. Upon request, deletion is confirmed.

The platform, its underlying software, documentation, trademarks and marks are the property of the provider or its licensors. The practice receives a simple, non-exclusive, non-transferable right of use for the duration of the contract. Feedback and suggestions may be used by the provider free of charge for further development.

Choice of law and venue primarily follow the individual customer contract. The provider may amend these terms with future effect; amendments will be announced at least six weeks before they take effect, in text form or in the application. If individual provisions are ineffective, the effectiveness of the remaining provisions is unaffected.